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Will Post-COVID19 Rental Customers Demand the Highest Standards in Our New Safety First Mentality

There is no doubt our Coronavirus experience will teach us many lessons, our reflections will reveal much about our needs and expectations. 


A new saying has arisen in these unusual times "be kind to each other", could this be an indicator of a growing need for more quality interaction with each other where we consider others needs as well as our own and do all that we can to have "good" relationships.if it does then businesses will do well to consider what this is saying about the kind of service that customers will expect in the new dawn of our post-coronavirus world. Indeed people will be looking for less physical interaction, it will be a long time before we forget the ways viruses can be spread and social distancing may become an old habit that dies hard, but will we be as easily accepting of the cold delivery of low cost service providers? 

 The realisation that life is short may fuel our need for the kind of quality experience harking back to the pre-low cost days when inclusive meant inclusive and companies competed to supply the best customer experience. The travel industry is about to go through a re-birth it will be a hard labour, those that win will meet customers needs and those needs will be for something better than we used to have, customers will definitely be looking for value for money. 

Whether it is in-flight service, hotel experience or car rental transparency, customers will want the best. For car rental companies like Zezgo will be best placed to meet customer needs, full service and transparent fully inclusive rates. Airlines such as Emirates and Singapore Airlines with their reputation for service will also find themselves at the pinacle of customer demand.

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